FirstComm - US Signal Fiber Cleveland to Southfield ERPS down - Zendesk 450662 (unofficial use) – Incident details

We wanted to provide a final update regarding the fiber damage identified in the Toledo, OH area.  Repairs have been completed, and all affected network facilities are operating normally. As previously communicated, your services remained unaffected throughout this event due to network redundancy and backup connectivity.  This incident is now considered resolved.

Thank you for your patience and understanding. If you have any questions, please contact our support team.

We wanted to provide a brief update regarding the fiber damage identified in the Toledo, OH area.

Our carrier has confirmed that field personnel are on site and actively working to isolate the damaged fiber so that repair efforts can begin. The carrier continues to assess the situation and will provide additional updates as progress is made. Your service remains unaffected. Our backup connectivity continues to operate as designed, and we have not observed any impact to customer services. We do not yet have an estimated time for repair completion, but we will continue to monitor the situation closely and share new information as it becomes available.

Thank you for your patience and understanding.

We identified a possible fiber cut in the Toledo, OH area and have technicians working to locate and assess the damage.

Your service is not affected. Our network includes backup connectivity for situations like this, and that backup is working as designed. We have not observed any impact to your services.

We don't have a repair estimate yet. We'll share one as soon as we have more information, along with any further updates.

Thank you for your patience while we monitor this.

Outage is further upstream with Carrier. Opened and escalated ticket with Carrier.